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Return Policy for Nemo Online Shop

We want you to be completely satisfied with your purchase from Nemo's online shop. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a refund or exchange.

Conditions for Returns:

• Unused and Unworn: Items must be returned in their original condition, unused, and unworn.

• Original Packaging: Please ensure that the item is returned in its original packaging, with all tags and labels attached.

• Proof of Purchase: A proof of purchase, such as the order confirmation or receipt, must accompany the return.

How to Initiate a Return:

• Contact our team at hello@capitano-music.ch within 30 days of receiving your order to initiate the return process.

• Provide your order number and details of the item(s) you wish to return.

• Our customer service team will provide you with further instructions on how to return the item(s).

Refunds and Exchanges:

• Refunds: Once we receive the returned item(s) and inspect them, we will issue a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

• Exchanges: If you wish to exchange an item for a different size or color, please specify your preference when initiating the return. We will do our best to accommodate your request, subject to availability.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

Contact Us:

If you have any questions or concerns about our return policy, please contact us at [insert contact email] or [insert contact phone number].

Thank you for shopping with Nemo!

 

Shipping Information for Nemo Online Shop

Worldwide Shipping from Germany

At Nemo, we're excited to offer worldwide shipping from our base in Germany. Wherever you are, we want to make sure you can enjoy our products.

Shipping Rates:

Shipping rates vary depending on your location. You can view the shipping costs for your order during the checkout process before finalizing your purchase.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email.

Customs and Duties:

Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Questions or Concerns:

If you have any questions or concerns about shipping, delivery times, or anything else, please don't hesitate to contact us at hello@capitano-music.ch

Thank you for supporting Nemo!